FAQ
Popingo FAQ Page
General Questions
What is Popingo?
Popingo is a versatile, squishy, fun companion designed for sassy individuals aged 12 to 35. It serves multiple purposes, including home decor, a pet toy, a stress-busting buddy, a frustration outlet, an office desk collectible, and a conversation starter.
What are the available Popingo variants?
Popingo comes in four vibrant variants: Verdo, Fuchsia, Cobalt, and Crimzy.
What makes Popingo unique?
Popingos are made from 100% safe, non-toxic, and biodegradable materials. Unlike generic toys or copycat products, our Popingos are of superior quality, incredibly squishy, and feature unique rotating and popping eyes that make them irresistibly fun!
What is the size of a Popingo?
Popingo is perfectly compact and fits comfortably in one hand, making it ideal for carrying around, gifting, or displaying.
Are Popingos safe for children or pets?
Yes, Popingos are made from 100% safe, non-toxic, and biodegradable materials, making them safe for children and pets. However, supervision is recommended for younger children.
Ordering & Shipping
How can I order a Popingo?
You can order Popingo directly from our website. Simply choose your favorite variant, add to the cart, and proceed to checkout.
What are the delivery timelines?
• Within India: Delivery takes 1-7 business days.
• Worldwide: Delivery takes 15-20 business days.
Do you charge for shipping?
• Within India: Shipping is free.
• International Orders: Shipping charges apply, and they will be displayed during checkout.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email or SMS to track its progress.
Returns & Cancellations
What is your return policy?
We offer a 3-day return policy. If you’re not satisfied with your Popingo, you can return it within 3 days of delivery for a full refund or replacement.
Do you offer refunds for cancellations?
Yes, we have a 100% refund policy for cancellations made before the product is shipped.
What if my Popingo arrives damaged?
If your Popingo is damaged during transit, please contact our customer service team within 48 hours of delivery with photos of the damage. We’ll replace it or issue a refund.
Customization & Gifting
Can I send Popingo as a gift?
Yes! Popingo makes an excellent gift for any occasion. We offer gift packaging options to make it extra special.
What customization options are available for gifting?
We offer personalized gift options, including:
• Custom messages.
• Personalized QR codes that link to a fun Instagram video message for the recipient.
What’s the Instagram video customization about?
When you choose our customization option, we create a fun, personalized Instagram video for your recipient that tells them which Popingo they are most alike! It’s a unique and memorable experience.
Where are Popingos packaged?
All Popingos are carefully packaged in Gurgaon, India.
Product-Specific Questions
What materials are Popingos made of?
Popingos are made from 100% safe, non-toxic, and biodegradable materials, ensuring safety for users and the environment.
How squishy are Popingos?
Popingos are extremely squishy and fun to press! When squished, their eyes rotate and pop, adding an extra layer of entertainment.
Can I use Popingo as a stress-relief toy?
Absolutely! Popingo is perfect for stress relief, thanks to its squishy texture and amusing popping eyes.
Company Details
How long has Popingo been around?
We’ve been in business for 4 years and have successfully completed over 10,000 sales worldwide.
Why should I choose Popingo over other similar toys?
Popingo stands out because of its superior quality, fun features, biodegradable materials, and versatile uses. Unlike generic toys or copycat products, Popingo offers a unique and satisfying experience.
Miscellaneous
Can Popingo be used as a pet toy?
Yes, Popingo is safe for pets to play with. Its squishy texture makes it fun for pets to chew or carry around, though we recommend supervising pets during play.
Do you offer bulk orders for events or corporate gifting?
Yes, we accommodate bulk orders for events, corporate gifting, or special occasions. Contact us for more details and pricing.
How do I clean my Popingo?
Popingo can be cleaned with a damp cloth. Avoid using harsh chemicals or submerging it in harsh chemicals to maintain its durability.
Can Popingo be recycled?
Yes! Popingos are made from biodegradable materials, making them environmentally friendly and safe to dispose of responsibly.
What if I have more questions?
Feel free to contact our customer support team via email or chat. We’re here to help!